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How to make a complaint

Paloma Digital strives to provide the best possible service for our clients. You can help us by telling us when we have done something well, but also if our standards slip below what you would expect.

If you are unhappy with any aspect of the service provided, we would encourage you to contact us to discuss matters in the first instance.

To make a complaint about the service you have received you can contact us using the following methods:

  • by phone on: 07801 933 702
  • by email to:
  • by post to: Complaints Officer Paloma Digital Limited. Office 229, 275 Deansgate, Manchester M3 4EL.

Financial Ombudsman Service

Alternatively, you can escalate the complaint to the Financial Ombudsman Service (FOS).

You can contact the FOS using the following methods:

  • Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
  • Online:
  • By freephone: 0800 023 567*

*Calls are charged at the same rates as 01/02 number on mobile tariffs.