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Complaints

How to make a complaint

Debt Movement strives to provide the best possible service for our clients. You can help us by telling us when we have done something well, but also if our standards slip below what you would expect.

If you are unhappy with any aspect of the service provided, we would encourage you to contact us to discuss matters in the first instance.

To make a complaint about the service you have received from Debt Movement you can contact us using the following methods:

  • by phone on: 0330 380 1707
  • by email to: complaints@debtmovement.co.uk
  • By post to: Complaints Officer, Debt Movement Limited, 3rd Floor Marsland House, Marsland Road, Sale, Cheshire, M33 3AQ.

A copy of Debt Movement UK Ltd complaints procedure can be viewed at www.debtmovement.co.uk/complaints

or click here to download a copy of the compalaints policy.

If you are not satisfied with our response, you may make a complaint to the regulatory body that licences our Insolvency Practitioners.

Insolvency Practitioner’s regulated work

Any complaints about the Insolvency Practitioner’s regulated work should be completed on-line at www.gov.uk/complain-about-insolvency-practitioner.

If you need help with the form, you can call the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 8am to 5pm).

Alternatively, you can send your written complaint to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds LS11 9DA.

Financial Ombudsman Service

Alternatively, you can escalate the complaint to the Financial Ombudsman Service (FOS).

You can contact the FOS using the following methods:

  • Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
  • Online: www.financial-ombudsman.org.uk
  • By freephone: 0800 023 567*

*Calls are charged at the same rates as 01/02 number on mobile tariffs.